FAQ

Farunga specializes in handcrafted artworks in three categories: Copper & Turquoise, Wheat Stalk, and Wood Burning. Each piece is made with care, reflecting Swiss craftsmanship and cultural heritage. We also offer customization options for those seeking a unique touch.

You can place an order directly through our website. Simply select your item, choose any available custom options, and proceed to checkout. For custom artwork, feel free to contact us to discuss details before placing an order.

Yes, Farunga offers custom designs tailored to your vision. Please reach out to us with your ideas, and we’ll work together to create a unique piece. Once the design is approved, custom orders cannot be refunded, so be sure you’re happy with the concept before we begin.

We accept major credit and debit cards, Twint, and PostFinance. For custom orders, a deposit may be required before production begins.

Domestic Shipping (Switzerland): Orders within Switzerland are typically delivered within 7-11 business days. International Shipping: Available upon request. Delivery times vary depending on location and shipping method, and we’ll provide an estimated timeline when you contact us.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. For larger or customized items, additional fees may apply. Contact us directly for international shipping quotes.

Due to the personalized nature of our handcrafted products, custom items are non-returnable. However, if your order arrives damaged or defective, please contact us within 48 hours with photos, and we’ll help resolve the issue with a replacement, repair, or store credit. Non-customized items can be returned within 14 days in their original condition, with the customer covering return shipping.

We welcome feedback! Registered users may review products on our website. You don’t have to make a purchase to leave a review, so you can share your thoughts about our craftsmanship or inquire about an item you’re interested in. Reviews are moderated to ensure quality and respect within our community.

Yes, once your order is dispatched, you’ll receive a tracking number by email. Use this to follow your order’s progress through the courier's tracking system.

We do! International shipping can be arranged upon request. Please reach out for a personalized shipping quote and estimated delivery time based on your location.

We’re here to help! For inquiries, custom requests, or order updates, you can reach us through our website’s contact form or by email. We’ll get back to you as quickly as possible.

Yes, we recommend handling all Farunga artworks with care. Keep copper and turquoise pieces away from moisture to prevent tarnishing. For wheat stalk and wood-burning art, avoid direct sunlight or humidity. Contact us if you have specific care questions for your item.

Absolutely! Farunga pieces make wonderful, unique gifts. If you'd like to include a personalized message, please let us know, and we’ll ensure it’s added with care.